Privacy Policy

1. Information We Collect

kb77 Casino collects various types of information to provide you with secure, personalized gaming services and comply with legal and regulatory requirements applicable to online gaming operations in the Philippines.

1.1 Personal Information You Provide

When you register an account with kb77, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers
• Contact Information: Email address, mobile phone number, residential address, and billing address
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, GCash or PayMaya account information, payment card details, and transaction history
• Verification Documents: Copies of government-issued IDs, proof of address documents, and proof of payment method ownership
• Communication Records: Chat transcripts, email correspondence, and customer support interactions

1.2 Information Automatically Collected

When you access kb77 Casino, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers
• Usage Data: Pages visited, games played, betting patterns, session duration, referral sources, and clickstream data
• Location Data: General geographic location derived from IP address to ensure compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and publicly available databases, to verify your identity and prevent fraudulent activity.

3. How We Share Your Information

kb77 Casino does not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform and providing services, including:

• Payment processors (GCash, PayMaya, banks) for processing deposits and withdrawals
• Game providers for delivering casino games and sports betting functionality
• Identity verification services for KYC compliance
• Cloud hosting providers for data storage and platform infrastructure
• Customer support platforms for managing user inquiries
• Marketing and analytics services for platform improvement

All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and other governmental authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Respond to lawful requests from Philippine authorities including PAGCOR
• Protect our rights, property, or safety and that of our users
• Prevent or investigate fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions and other agreements

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity or acquiring party, subject to this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

4. Data Security Measures

kb77 Casino implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data transmissions are protected using 256-bit SSL encryption technology
• Secure Storage: Personal information is stored on secure servers with restricted access controls
• Access Controls: Only authorized personnel with legitimate business needs can access personal information
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: All staff members receive training on data protection and privacy obligations
• Incident Response: We maintain procedures for detecting, responding to, and recovering from security incidents

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach that may affect your personal information as required by law.

7. Data Retention

kb77 Casino retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure to comply with financial and regulatory record-keeping requirements
• Transaction Records: Retained for seven (7) years from the date of transaction as required by Philippine anti-money laundering regulations
• Identity Verification Documents: Retained for seven (7) years after account closure for regulatory compliance
• Marketing Communications: Retained until you opt out or withdraw consent, after which we will delete or anonymize the information
• Technical and Usage Data: Retained for up to two (2) years for platform improvement and security purposes

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

8. Children's Privacy

kb77 Casino services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and utilize parental control tools to prevent minors from accessing online gambling websites. If you believe a minor has provided personal information to kb77, please contact us immediately at [email protected].

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines, including jurisdictions where our service providers and technology partners are located. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

By using kb77 Casino services, you consent to the transfer of your information to countries that may have different data protection standards than the Philippines, provided that such transfers comply with Philippine data protection requirements.